I’m a user experience designer based in Brighton, UK

Working on discovery and alpha phases for the Transforming Data Collections joint programme with the Bank of England, my role has been to design and create artefacts for testing with an array of users. The role required understanding of complex data structures and the generation of data driven prototyping mechanisms in order to validate and communicate concepts to wider technical teams. My role also required setting up ways for subsequent interaction designers to work within the organisation by advocating for and working to integrate best practices from the GDS playbook.

Working on the alpha phase of a project aiming to address issues with the sharing of information across departments and organisations, my role was to understand data requirements, existing constraints and pain-points and provide concepts and artefacts to present to users in order to identify possible directions towards solutions in later phases.

Discovery and alpha work for a ‘recovery process (from surgical procedures)’ application. Duties included overseeing user research, producing documentation such as service blueprints and customer experience maps and implementation of a rapid prototyping platform in Node, Express and ReactJS

Alpha and beta phases (2 internal phase assessments) - standard GDS project in a multi-disciplinary team, IxD work and running UR sessions where necessary and presenting for two phase assessments

Working with the Revenue Service of the States of Guernsey, my role has been to understand and document existing services and identify opportunities for improvement. Primarily focused on an overhauled tax return process, my focus has been to understand the needs and concerns of end users and produce empathetic designs. My role has been to create end to end flows for users’ accounts and journeys into the 2019 tax return incorporating a new approach to design which builds on the GDS design system and introduces best practices to the Revenue Service’s form interactions and end to end service.

Working within a multi-disciplinary team and championing the needs of end users. I was empowered to help shape products and services by understanding the requirements of the business and policy and discovering the base needs of users in order to propose designs that are sensitive to all parties. My role spanned across elements of service design and required the ability to clearly communicate ideas to teams in various locations and with varying digital experience utilising workshops, user journey maps and interactive prototypes.

Working with Australia’s most decorated digital agency (Soap) and responsible for output across web channels for new projects. With a very strong focus on being amongst the most progressive and forward thinking global agencies with emphasis on responsive, mobile centric, inclusive design and development.

Shaping the product for Call of Duty Elite (for Modern Warfare 3) by prototyping a mobile application in conjunction with a lean design team based in Los Angeles. My main duties involved communication of ideas and strategy across in-house design and external development teams based in the UK and US and facilitating discussions between technical teams, business stakeholders and visual designers in order to deliver a product roadmap and the design of the product itself. The product was a considerable success and generated $100m in its first week.

Responsible for defining best practices and developing internal processes for successful delivery of user interface components - essential to ensure consistency in an environment where there were no dedicated technical leads.